This website is operated by Tidegrain. Throughout the site, the terms “we”, “us”, and “our” refer to Tidegrain. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our site or services.
We aim to conduct business with honesty, fairness, and respect for our customers.
By using this website, you confirm that you are at least the age of majority in your place of residence or that you have permission from a parent or legal guardian.
You agree not to use our website for any unlawful purpose or in a way that may harm others, interfere with the site’s operation, or violate applicable laws.
We make every effort to describe our products accurately and honestly.
However, because materials such as natural wood vary, slight differences in appearance may occur. These variations are part of the product’s character and do not constitute defects.
All products are intended for decorative use unless otherwise stated.
Prices are shown in the selected currency and include applicable product pricing at the time of purchase. Shipping costs, if applicable, are displayed at checkout before payment is completed.
We reserve the right to correct pricing errors or inaccuracies if they occur, and we will contact you if any issue affects your order.
Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel an order for reasons including, but not limited to:
Product availability
Errors in product or pricing information
Suspected fraud or misuse
If an order is cancelled after payment, a full refund will be issued.
Estimated delivery times are provided for convenience and are not guaranteed.
Delays may occur due to factors beyond our control, including customs processing, carrier delays, or unforeseen circumstances.
More detailed information is provided in our Shipping Policy.
Our returns and refunds process is outlined clearly in our Return Policy and Refund Policy.
Please review those policies before making a purchase.
We aim to handle returns and refunds fairly and transparently.
All content on this website, including text, images, logos, and design elements, is the property of Tidegrain or its content suppliers and may not be copied, reproduced, or used without permission.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where such limitation is not permitted by law.
Nothing in these terms limits your statutory consumer rights.
We may update these Terms of Service from time to time to reflect changes to our business or legal requirements. Updates will be posted on this page, and continued use of the website indicates acceptance of the revised terms.
If you have questions about these Terms of Service, please contact us at:
Email: tidegrain.shop@gmail.com
We seek to act with integrity, clarity, and fairness in all our dealings. If you believe something has been handled incorrectly, please reach out to us and we will do our best to resolve it.